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Terms of Service

The rules for using the video background remover, credits and subscriptions

Agreement

These Terms govern your use of removebackgroundfromvideo.app (the "Service"). By using the Service you agree to them.

Your account

You sign in with a Google account. You are responsible for activity under your account. One person may not create multiple accounts to collect extra free credits.

Your videos

  • You keep all rights to the videos you upload and the results you download.
  • You grant us only the permission needed to store and process your videos to provide the Service. We do not publish your videos or use them to train AI models.
  • Uploads and results are deleted automatically after 7 days. Download anything you want to keep.
  • Only upload videos you have the right to use, and only edit people who have agreed to it.

How the AI works

The Service uses AI to remove the background from your video. Background removal runs Veed's video background removal model (veed/video-background-removal) on fal.ai. The model only separates the subject from the background; it does not create new people, faces or scenes.

Prohibited content

Our full content rules, moderation and reporting process are in the Acceptable Use Policy, which is part of these Terms. In short, you may not upload, process or share through the Service any video that contains or is used for:

  1. Sexual or other NSFW content, including nudity.
  2. Violence or gore.
  3. Hate speech, harassment, or content that attacks people based on who they are.
  4. Child sexual abuse material, or any sexualised content involving minors. We report it to the authorities.
  5. Deepfakes or impersonation: placing a real person in a scene to deceive others, or presenting someone as saying or doing something they did not.
  6. Infringement of copyright, trademarks or other rights, including footage you do not have permission to use.

Illegal content of any other kind is also prohibited.

Reporting and moderation

  • To report a video or result that breaks these rules, including one made of you without your consent, email support@removebackgroundfromvideo.app with the details. Reports are reviewed by a person, usually within 2 business days.
  • Every upload is checked by an automated content-safety model (SeeAPI's Video NSFW Filter) before its result is shown; flagged videos are blocked and repeated flags suspend the account.
  • We may review uploads and results connected to a report or to suspected abuse of the Service.
  • If content breaks these rules, we delete it, may remove the credits used for it, and may suspend or close the account. Serious cases, such as child sexual abuse material, are reported to the authorities.

Credits

  • One credit covers one second of video at up to 30 frames per second; higher frame rates use proportionally more credits.
  • New accounts receive free trial credits for clips up to 5 seconds. Paid credits allow clips up to 60 seconds.
  • Credits from one-time packs do not expire.
  • Monthly plans refill credits at the start of each billing period. Unused monthly credits do not carry over.
  • If processing fails, the credits for that job are returned automatically.

Payments, cancellation and refunds

  • Payments are processed by our payment provider, Waffo.
  • You can cancel a monthly plan at any time. It stays active until the end of the period you already paid for.
  • A purchase can be refunded within 7 days if none of its credits have been used. Contact us to request a refund.
  • Refunded purchases remove the related credits from your balance.

Acceptable use

Do not misuse the Service, for example by trying to get around credit limits, overloading it with automated requests, or attempting to access other users' data.

Availability and results

We work to keep the Service available and the results accurate, but it is provided "as is". AI output can contain errors, especially with fast motion, motion blur or subjects that blend into the background. Check results before you rely on them.

Liability

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

Termination

You can delete your account at any time in Settings. We may suspend accounts that break these Terms.

Changes

We may update these Terms. The date at the top of this page shows when they last changed.

Contact

support@removebackgroundfromvideo.app