Acceptable Use Policy
What you may and may not process with the video background remover, how we moderate content, and how to report it
Remove Background from Video ("we", "us") provides an AI tool that removes the background from videos. This Acceptable Use Policy ("Policy") applies to every video uploaded to removebackgroundfromvideo.app (the "Service") and every result it produces. It sets out our content standards, how we moderate content, how to report it, and what we do about violations. By using the Service you agree to this Policy, which is part of our Terms of Service.
1. Scope
This Policy covers:
- Uploads: the videos you upload for processing.
- Results: the background-removed videos the Service returns, and anything you make with them.
The Service does not take text prompts and does not generate new people, faces or scenes. It only separates the subject of your video from its background.
2. AI model
Background removal runs Veed's video background removal model (veed/video-background-removal) on fal.ai. Remove Background from Video is an independent product; it is not made or endorsed by Veed or fal.ai.
3. Prohibited content
You may not upload, process or share through the Service any video that contains or is used for any of these six categories:
- Pornography or NSFW content, including nudity and sexual content.
- Violence or gore, including content that glorifies or encourages violence or self-harm.
- Hate speech: content that attacks or demeans people based on race, ethnicity, religion, nationality, gender, sexual orientation, disability or similar characteristics, or harasses or threatens anyone.
- Child sexual abuse material (CSAM) or any sexualised content involving minors.
- Deepfakes or impersonation: using a real person's footage to deceive others, such as placing them in a scene they were never in to present it as real, or making it appear they said or did something they did not. This applies whether or not the person consents.
- Copyright or trademark infringement: footage, logos or other material you do not own or have permission to use.
3.1 Zero tolerance
The following lead to immediate account closure and may be reported to the authorities:
- Child sexual abuse material or any sexual content involving minors.
- Content that promotes or facilitates terrorism, extremism or mass violence.
- Deepfakes of real people as described in category 5.
3.2 Other prohibited conduct
- Uploading anything illegal where you live or where the content is used.
- Using results to mislead people, spread false claims, or pass someone off as someone else.
- Trying to get around credit limits, free-trial limits or other safety measures, including by creating multiple accounts.
3.3 Where your videos come from
You may only upload videos you filmed yourself or have permission to use, and you may only process footage of real people who have agreed to it. Uploading or editing another person's footage without their consent is prohibited. Permission from the people in a video never allows the deepfake uses in category 5.
4. How we moderate content
- Automated check of every upload: before any result is shown, frames taken from across the whole video (about one every 2 seconds) are checked by an automated content-safety model, SeeAPI's Video NSFW Filter, for sexual content and sexualised content involving minors. A flagged video is not processed further, its result is never shown, and its credits are returned. If the check cannot run, the video is not shown either. Three flagged uploads suspend the account pending review.
- Usage limits: every account has credit limits, free clips are limited to 5 seconds, and free use has a platform-wide daily cap. Unusual usage, such as many accounts from one person, is reviewed and may be blocked.
- Human review: every report is reviewed by a person. We also review uploads and results linked to a report or to suspected abuse. Uploads and results are kept for 7 days, so reports should be made within that time where possible.
- No AI training: we never use your videos to train AI models.
5. Reporting
Report a video, a result or an account that breaks this Policy, including footage of you processed without your consent, by email to support@removebackgroundfromvideo.app. Please include a link or description, the date, and why it breaks the Policy.
- Confidentiality: we do not tell the reported user who reported them.
- Impartiality: each report is checked against this Policy, not against who sent it.
- False reports: deliberately false or abusive reports may lead to action against the reporter's account.
6. Response times
| Report | First response | Resolution |
|---|---|---|
| Child safety, terrorism, deepfakes | Within 24 hours | Within 24 hours |
| Other prohibited content | Within 2 business days | Within 5 business days |
7. Enforcement
Depending on how serious the violation is, we may:
- Delete content: remove the upload and result from our systems.
- Remove credits used for or obtained through the violation, without refund.
- Suspend the account while we review it.
- Permanently close the account. Zero-tolerance violations (section 3.1) go straight to this step.
- Report to the authorities and cooperate with their investigation, for CSAM and other criminal content.
8. Appeals
If you think we got it wrong, email support@removebackgroundfromvideo.app within 14 days of our decision. We reply within 10 business days.
9. Changes
We may update this Policy. The date at the top of this page shows when it last changed.