Privacy Policy
What we collect when you remove a video background, who processes it, and when it is deleted
Summary
- You sign in with Google. We store your name, email address and profile picture.
- Videos you upload are processed to remove the background and are deleted automatically after 7 days, together with the results.
- Payments are handled by our payment provider. We never see or store your card details.
- We do not sell your data and we do not use your videos to train AI models.
What we collect
- Account data: name, email address and profile picture from your Google account, and the date you signed up.
- Videos: the files you upload and the transparent videos we create from them.
- Usage data: your credit balance, the jobs you ran (length, frame count, credits used, status) and basic technical data such as IP address and browser type, used to run the service and prevent abuse.
- Payment data: the plan or credit pack you bought and the order status. Card details stay with the payment provider.
How we use it
- To run the background removal you request and show you the result.
- To keep track of your credits, purchases and subscriptions.
- To answer support requests you send us.
- To protect the service from abuse, for example by limiting free usage.
Who processes your data
We rely on a small number of service providers, each only for its part of the service:
- fal.ai stores your uploaded video and runs the AI model that removes the background: Veed's video background removal model (
veed/video-background-removal). Uploads and results are set to be deleted after 7 days. - SeeAPI checks frames taken from each upload for prohibited content (see our Acceptable Use Policy). The frames are sent as a short low-resolution clip, only for this check; our copy of that clip is deleted within an hour.
- Cloudflare hosts the website and our database.
- Google provides sign-in.
- Waffo processes payments and subscriptions.
How long we keep it
- Videos and results: 7 days, then deleted automatically.
- Account, credit and order records: as long as your account exists. Order records may be kept longer where accounting law requires it.
- You can delete your account at any time in Settings. This removes your account data and credit balance.
Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Contact us at the address below and we will reply within 30 days.
Cookies
We use cookies to keep you signed in. See the Cookie Policy for details.
Changes
If we change this policy we will update the date at the top of this page.
Contact
Questions about privacy: support@removebackgroundfromvideo.app